Thank you for shopping with Joelle Chic! If you have any questions or concerns about returns, please email: email@example.com or feel free to message me on Facebook.
One of our main goals is to keep prices affordable and to offer free shipping. So for that to happen - we have to have a reasonable return policy!
Non-Returnable Items: Anything purchased with a coupon code of 20% or more or items in the SALE/CLEARANCE section is considered final sale. If you use a coupon code of 20% or more on a purchase, you may not return or exchange. No exceptions. Any item purchased with that discount is final sale. All sale, clearance, marked downs, discounted items are final sale.
These items are ineligible for a return and are FINAL SALE:
*Clearance/Marked Down/Flash Sale/Sale items or items purchased with a coupon code
*You may not return an item if it is has been used, washed, damaged, worn, or if the tags are removed.
*Any items from the "One of a Kind" collection are ineligible for return or exchange.
*Any SALE items.
Returnable Items: You may return most new, unworn items within 30 days of purchase for store credit. We must receive the item within the 30 day time frame. If the item is received outside of the designated time frame, the return will be rejected. All items must still have tags attached and cannot be worn or washed.
Order Errors/Damaged Items: We will pay the return shipping costs if the return is a result of our error or if you received an incorrect or defective item(s). All original tags must still be attached. If the tags are not attached, then it is not returnable and will be rejected. You have 2 days from the day the order was received to report it as being damaged. We will not accept any error/damaged item(s) after this 2 day period for return. No exceptions. If you notice an item is defective and it has been more than 2 days since delivery, we cannot replace the item. If the item is damaged during wear, we cannot replace the item. If you do not notice a damage until you remove the tags and/or wear it, we cannot replace the item. Our goal is to keep items affordable. By adhering to our policies and guidelines, you make that possible!
Exchanges: Due to the high turnover of items, we cannot guarantee exchanges will always be possible. You will only receive store credit. We do not issue refunds. Store credit is for the purchase price of the item(s) exchanged only, not shipping charges. All items must have tags and be unwashed. You will be charged shipping on the new item you exchange the old for.
Additional notes: All returns must be credited to the original account used to purchase the item(s). (Example: If you received an item that was a gift, the return must be posted to the purchaser's account). Returns are processed within 7-10 business days after you send the item(s) back. We highly recommend using a traceable carrier with tracking number.
How to Return An Item:
If the item(s) are returned without tags, is a non-returnable item(s) as stated above, or not as described by customer, then we will ship it back at the customer's expense.
1) Print the form out here: Joelle Chic Return Form
2) Follow instructions and complete the form.
3) Include item(s) and Return Form in same package. Ship them to the address on the form.
4) After we get the items and process the return, we will refund you in store credit. We will contact you via email letting you know the return is complete.